Returns & refunds

Changed your mind? No problem.

You have 60 days after delivery to return your DashNova for a refund (fees apply from day 15). Submit your request directly here. No email back-and-forth, and you don't have to wait to get started.

60 days

RETURN WINDOW

Unused

& UNDAMAGED

Original

PACKAGING

What you can return.

To qualify for our voluntary return policy, these conditions must be met.

Accepted

Returned within 60 days of delivery
Item is undamaged and fully functional
Returned in its complete original packaging
All included parts and accessories are present

Not accepted

Requested more than 60 days after delivery
Physically damaged or showing signs of misuse
Original packaging is missing
Parts, cables, or accessories are missing

For a voluntary return because you have changed your mind, from day 15 through day 60, a restocking fee of 30% of the item price and a handling fee of €4.90 apply. You arrange and pay for return shipping yourself. These fees do not apply if the item is defective or incorrect, or arrived damaged.

How a return works.

Three clear steps from request to refund.

Submit your request

Complete the form below with your order number and reason. It takes about a minute. You do not need to wait for an email before you start.

ii.

We confirm and send you instructions

We review your request and email you the return address and everything you need, usually within one business day. Do not send anything before we have confirmed your request.

iii.

Send it back and receive your refund

You choose a suitable carrier with tracking and pay for return shipping yourself. Once your return has reached us, we inspect it manually within 7 business days. For voluntary returns from day 15 through day 60, we then refund to your original payment method, minus the 30% restocking fee and €4.90 handling fee.

Start your return.

Complete the form and we will process your return.

YOUR NAME *

EMAIL ADDRESS *

ORDER NUMBER *

REASON FOR RETURN *

ANYTHING ELSE WE SHOULD KNOW? (optional)

PLEASE CONFIRM

My order was delivered within the past 60 days. The item is undamaged and fully functional. I still have the original packaging and all included parts. I understand that voluntary returns from day 15 through day 60 incur a 30% restocking fee and a €4.90 handling fee, and that I arrange and pay for return shipping myself.

Submitting this form starts your request. We will email you the return address and the next steps. Do not return anything until we have confirmed your request.

Return questions.

How long do I have to return an item?

You have 60 days from the date your order was delivered. The first 14 days fall under your statutory right of withdrawal. Days 15 through 60 fall under our additional voluntary return policy.

What condition must the item be in?

For our voluntary return policy, the item must be undamaged and fully functional, and returned in its original packaging with all included parts and accessories. Your statutory rights during the first 14 days remain unaffected.

Are there any return fees?

For a voluntary return because you have changed your mind, from day 15 through day 60, 30% of the item price and a €4.90 handling fee are deducted from your refund. You also arrange and pay for return shipping yourself. The 30% and the €4.90 do not apply during the statutory 14-day withdrawal period.

When will I receive my refund?

Once your return has reached us, we inspect the device manually within 7 business days. We then refund to your original payment method, minus any applicable fees. Your bank may need a few more business days before the amount is credited.

My item arrived faulty or damaged. What should I do?

Submit the form and select “Arrived faulty or damaged” as the reason. We will arrange a replacement or refund without any restocking or handling fee, and we will cover the appropriate return shipping.

Do I pay for return shipping?

For voluntary returns and statutory withdrawals because you have changed your mind, you choose and pay for the carrier yourself, where this is legally permitted and disclosed in advance. If the item is defective, incorrect, or arrived damaged, DashNova covers the appropriate return shipping.

Returns for products purchased through dashnova.eu are handled by Lumivara LLC. For voluntary returns from day 15 through day 60, a restocking fee of 30% of the item price and a €4.90 handling fee apply. The customer arranges and pays for return shipping. This voluntary policy applies in addition to your statutory rights under EU consumer law and the consumer law of your country. During the statutory 14-day withdrawal period, no restocking fee and no handling fee apply. Any deduction from the refund is limited to the legally permitted diminished value. Defective, incorrect, or damaged-on-arrival items are not subject to these fees.