Terms of service.

General conditions

Welcome to DashNova. By accessing or using dashnova.eu (the “Site”), you agree to these Terms of Service.

These Terms apply to visitors, users, and customers of the Site. If you do not agree to them, do not use the Site and do not place an order.

• You must be of legal age in your country of residence or have the permission of a legal guardian.
• You may not use the Site or our products for any unlawful purpose.
• You agree to provide accurate, complete, and current information when placing an order.

We may refuse service or cancel an order where reasonably necessary, for example in cases of suspected fraud, abuse, unlawful conduct, failed payment, unavailable goods, or incorrect order information.

Products, prices and availability

All products are available only while stocks last. We may limit quantities, discontinue products, and update descriptions or technical specifications.

Product images are for illustration purposes. Minor differences in packaging, accessories, finish, or on the display may occur. The core function of the product is not affected.

Prices may change without notice. This does not apply to orders that we have already accepted and that have already been paid. The final price and shipping costs are shown to you before you complete your order.

If a product or price is displayed incorrectly, we may correct the error and contact you before we accept the order. If payment has already been collected for an order that we cannot fulfil, we will refund the amount concerned.

Where we sell and deliver

DashNova currently sells and delivers to all member states of the European Union except Cyprus and Malta, and to Switzerland and the United States.

To place an order, you need a valid delivery address in a country available at checkout. We do not currently accept orders for delivery to other countries.

The supported countries may change. Current destinations, delivery times, and costs are set out in our Shipping Policy.

Orders and accurate information

You agree to provide current, complete, and accurate information when ordering, including your name, email address, billing details, and delivery address.

We are not liable for delays, failed deliveries, or additional costs caused by information that you entered incorrectly or incompletely.

The order confirmation shows that we have received your order. A binding purchase contract is concluded when we accept payment and confirm or dispatch the order.

We may contact you if we need further information to verify or fulfil an order.

Payment methods

DashNova accepts payment by credit or debit card, Apple Pay, Google Pay, Link and SEPA Direct Debit, and by iDEAL in the Netherlands, Bancontact in Belgium and EPS in Austria, through our secure online checkout.

By entering your payment details, you confirm that you are authorised to use the selected payment method and authorise the charge of the order total.

If payment is declined, reversed, or cannot be verified, we will not process the order until valid payment has been received.

Payment data is processed by the payment providers in our checkout (Stripe). DashNova does not receive or store your full card or bank details.

Shipping and delivery

Delivery times are estimates. They may change due to carrier delays, public holidays, unusually high demand, weather, address problems, or other circumstances beyond our reasonable control.

We are not liable for delays caused solely by the carrier or by incorrect delivery information provided by the customer. This does not exclude any liability that cannot legally be excluded.

Each dispatched order includes tracking where available. Full delivery information can be found in our Shipping Policy or use our order-tracking page.

Returns, refunds and withdrawal

Customers in the European Union may have a statutory right to withdraw from distance contracts within 14 days, where applicable law provides for this.

DashNova may also offer a voluntary return period. The conditions and fees of this voluntary period do not restrict your mandatory statutory rights.

Whether a return is possible, how it works, which costs and deductions apply, and how long processing takes are explained in our Returns & Refunds Policy .

If a product is defective, damaged on arrival, or incorrect, please contact us promptly at contact@dashnova.eu . Statutory remedies for non-conforming goods remain available as required by applicable law.

Warranty and conformity

DashNova products are covered by the warranty set out in our Warranty Policy.

The voluntary warranty applies in addition to the statutory guarantee and the conformity rights available to you as a consumer under EU law and national law.

Prohibited uses

You may not use the Site:

• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To transmit viruses, malware, or harmful code.
• To gain unauthorised access to the Site, customer accounts, servers, or connected systems.
• To scrape, copy, or interfere with it by automated means without written permission.
• To infringe our intellectual-property rights or the rights of any other person.

We may restrict access to the Site where reasonably necessary to prevent unlawful, fraudulent, abusive, or harmful conduct.

Intellectual property

Unless otherwise stated, the content of the Site, including text, graphics, branding, photos, videos, interfaces, and design, is owned by Lumivara LLC or licensed to Lumivara LLC.

Content may not be reproduced, distributed, modified, republished, or used commercially without prior written permission, except to the extent permitted by law.

Liability

To the extent permitted by law, DashNova and Lumivara LLC are not liable for indirect, incidental, or consequential damage arising from use of the Site or the products.

We are not liable for damage caused by misuse, unauthorised modification, unsuitable equipment, unlawful use, failure to follow the instructions, or circumstances beyond our reasonable control.

No provision of these Terms excludes or limits liability where the law prohibits this, including liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence.

These limitations do not affect mandatory consumer rights or rights arising from a lack of conformity.

Privacy and personal data

We process personal data in accordance with our Privacy Policy and applicable data-protection law, including the General Data Protection Regulation where it applies.

We use information submitted at checkout or through a support form to process orders, provide customer service, prevent fraud, comply with legal obligations, and operate the Site.

Changes to these Terms

We may amend these Terms when our services, business practices, legal obligations, or the Site change.

Amended Terms take effect as soon as they are published on the Site. They do not retroactively remove any rights or obligations that already apply to an accepted order.

Severability

If any provision of these Terms is invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions continue to apply.

Contact

Please send questions, complaints, or concerns about these Terms to:

Email: contact@dashnova.eu

Website: dashnova.eu

Alternatively, you can use our contact form to reach us.