Warranty

Covered, properly.

Every DashNova comes with a 2-year warranty as standard. Want more peace of mind? Add 2 more years at checkout and you're covered for a full four years.

Included

Standard

2 years

Included free and automatically with every DashNova. Nothing to register.

  • Full cover against manufacturing defects
  • Free replacement of a faulty unit
  • Hardware faults under normal use
  • Fast support via email & WhatsApp

Starts on the day your order arrives.

Optional

Extended

+2 years

Add it at checkout to double your coverage: 4 years in total from delivery.

  • Everything in the standard warranty
  • Doubles your coverage to 4 years
  • Same promise: free replacement
  • Priority on every claim

Choose the extended warranty on the product page before you check out.

Coverage

What's covered.

Clear and simple: exactly what the warranty includes and what it doesn't.

Covered

  • Manufacturing or material defects
  • Device that won't power on or boot
  • Wi-Fi, Bluetooth or connection faults not caused by your phone or car
  • Ports, cables or adapters that fail under normal use
  • Any fault that occurs during normal, intended use

Not covered

  • Physical damage, drops or liquid damage
  • Damage from misuse or unauthorised repairs
  • Normal wear and tear or cosmetic marks over time
  • Issues caused by your car, phone or internet, not by the device
  • Loss or theft of the device

Claims

How to make a claim.

If something goes wrong, it's quick and stress-free. Three steps.

  1. Get in touch

    Email contact@dashnova.eu with your order number and a short description. A photo or short video helps us sort it out faster.

  2. We troubleshoot first

    Many issues are quickly fixed. We'll try the simple things with you first. If it's a genuine fault, we go straight to a replacement, no hassle.

  3. We replace it

    If your device is faulty and still within the warranty period, we'll arrange a free replacement. No cost, no effort. That's exactly why you buy from a company that stands behind its product.

Questions

Common questions.

Do I need to register my warranty?
No. The 2-year standard warranty applies automatically from the day your order arrives. Your order is your proof. If you added the extended warranty at checkout, it's linked to your order too. There's nothing else you need to do.
How does the extended warranty work?
It simply adds 2 more years on top of the standard 2, giving you 4 years of cover from the delivery date. You choose it as an option on the product page before you check out. If you did not, you can still add it later on our warranty check page.
What if my device fails just after the period ends?
Get in touch anyway. We're a small company and would rather keep a customer happy than hide behind a date. We'll always take a look and do what we reasonably can.
Does the warranty affect my right to return?
No, they're two separate things. On top of the warranty, you have 60 days from delivery to return the device for a refund if you change your mind (from day 15, a 30% restocking fee and a €4.90 handling fee apply). The warranty is for defects. The 60-day return is for your peace of mind.

This warranty is provided by Lumivara LLC and applies to the DashNova device purchased through dashnova.eu. It does not affect your statutory consumer rights under EU law. These apply in addition. Coverage begins on the date of delivery and requires proof of purchase.