Frequently asked questions
Questions before
you plug in?
What drivers usually want to know before choosing their DashNova AIBOX.
Answers
Everything you need to know.
Open any question below. You can keep several answers open while you compare products or check compatibility.
Will DashNova work with my car?
AIBOX GO fits most cars with factory wired CarPlay or Android Auto, from around 2016. AIBOX GO Pro is for cars with factory wireless CarPlay, including many BMW models with iDrive 6.0–8.5. The quickest way to check is our compatibility checker .
What is the difference between AIBOX GO and AIBOX GO Pro?
AIBOX GO is the everyday choice for most cars with wired CarPlay or Android Auto and comes with 30+ popular apps, ready to use. AIBOX GO Pro is built for factory wireless CarPlay and includes the Google Play Store, so you can download more apps.
Do I need to pay a monthly fee?
No. DashNova does not charge a monthly fee. You buy the box once and sign in with the app accounts you already use. Services such as Netflix, Disney+ or Spotify may still require their own subscription.
Does it need an internet connection?
Wireless CarPlay and Android Auto use your phone as usual. Streaming apps need internet, via your phone's hotspot or another Wi-Fi network. Your mobile provider's usual data charges may apply.
How long does setup take?
Usually about a minute. Plug the AIBOX into your car's CarPlay or Android Auto USB port, pair it once with your phone and connect it to Wi-Fi or your phone's hotspot for streaming. No tools, no dealer visit.
Can I watch video while driving?
DashNova does not disable video playback while the car is moving. Watching video as the driver is dangerous and illegal in many countries. Playback on the move is for passengers only, where local law permits. Drivers should only watch when the car is safely parked.
What if my car doesn't have a touchscreen?
You can add the DashNova Bluetooth Mouse to control apps in cars without a touchscreen. Check your car first with the compatibility checker, or write to us if you're unsure about the controls.
What if it isn't right for my car?
You have 60 days to try DashNova in your car. If it isn't right, you can send it back: within 14 days with no restocking fee, or from day 15 to day 60 with a 30% restocking fee and a €4.90 handling fee. Every box also comes with a 2-year warranty.
How quickly will my order ship?
Orders are processed within 24 hours and shipped with tracking. Shipping is free from €100.
