— Warranty
Covered, properly.
Every Dashnova comes with a 2-year standard warranty as standard. Want longer peace of mind? Add 2 more years at checkout and you're covered for a full four.
INCLUDED
STANDARD
2 years
Comes free with every Dashnova, automatically. Nothing to register.
- Full cover against manufacturing defects
- Free replacement of any faulty unit
- Hardware faults under normal use
- Fast email & WhatsApp support
Begins on the day your order is delivered.
OPTIONAL
EXTENDED
+2 years
Add it at checkout for double the coverage — a total of 4 years from delivery.
- Everything in the standard warranty
- Doubles your total cover to 4 years
- Same free-replacement promise
- Priority handling on any claim
Add the extended warranty option on the product page before you check out.
What's covered.
Clear and simple — here's exactly what the warranty does and doesn't include.
Covered
- Manufacturing or material defects
- Device that won't power on or boot
- Wi-Fi, Bluetooth or connection faults not caused by your phone or car
- Ports, cable or adapter failing under normal use
- Any fault that appears through everyday, intended use
Not covered
- Physical damage, drops, or liquid damage
- Damage from misuse or unauthorised repairs
- Normal wear or cosmetic marks over time
- Issues caused by your car, phone, or internet rather than the device
- Loss or theft of the device
How to make a claim.
If something goes wrong, it's quick and painless. Three steps.
i.
Get in touch
Email contact@thedashnova.co.uk with your order number and a short description of the problem. A photo or short video of the issue helps us sort it faster.
ii.
We'll troubleshoot first
Many issues are a quick fix. We'll try the simple things with you first — but if it's a genuine fault, we move straight to replacement, no hassle.
iii.
We replace it
If your device is faulty and within the warranty period, we'll arrange a free replacement. No charge, no fuss — that's the whole point of buying from a company that stands behind its product.
Common questions.
Do I need to register my warranty? +
No. The 2-year standard warranty is active automatically from the day your order is delivered — your order is your proof. If you added the extended warranty at checkout, that's logged to your order too, so there's nothing extra to do.
How does the extended warranty work? +
It simply adds 2 more years on top of the standard 2, for 4 years of total cover from your delivery date. You add it as an option on the product page before checkout — it can't be added after the order is placed, so choose it at the time of purchase.
What if my device fails just outside the period? +
Get in touch anyway. We're a small company and we'd rather keep a customer happy than hide behind a date. We'll always take a look and do what we reasonably can.
Does the warranty affect my right to return? +
No — they're separate. You also have 30 days from delivery to return the device for a refund if you change your mind, on top of the warranty. The warranty is about faults; the 30-day return is about peace of mind.
Need to claim or have a question?
Tell us your order number and what's happening. We reply fast — usually within the hour on business days.
This warranty is provided by Lumivara LLC and applies to the Dashnova device purchased through dashnova.eu. It does not affect your statutory consumer rights under EU law, which apply in addition to this warranty. Coverage runs from the date of delivery and requires proof of purchase.