Verzendbeleid
Shipping Policy — DashNova
Thank you for shopping with DashNova. Below is everything you need to know about how we process and deliver your order.
Order Processing
- Orders are dispatched within 24 hours on business days.
- Orders placed over the weekend or on public holidays go out the next working day.
Delivery Times
Estimated delivery once your order has shipped:
- United Kingdom: 3–5 business days
- Central Europe (Czechia, Slovakia, Hungary, Poland, Slovenia): 2–4 business days
- Western Europe (Belgium, Netherlands, Germany, Austria, France): 3–5 business days
- Southern & Eastern Europe (Italy, Romania, Bulgaria, Croatia): 3–6 business days
- Scandinavia (Denmark, Sweden, Finland): 8–10 business days
We currently ship to 18 countries across Europe and the UK.
Shipping Costs
- Central Europe: €4,90
- All other regions: €5,90
- Free shipping applies automatically at checkout on all orders over €100.
Order Tracking
As soon as your parcel leaves us, you'll receive a tracking link by email so you can follow it all the way to your door.
Delivery Delays
Delivery times are estimates. While we do everything we can to ship on time, delivery may occasionally be affected by factors outside our control, including weather conditions, courier delays, and public holidays or peak periods.
Incorrect Address
Please double-check your shipping details at checkout. Customers are responsible for providing a complete and accurate delivery address. We cannot be held responsible for orders delayed or lost due to an incorrect or incomplete address.
Failed Deliveries
If a delivery fails because no one was available to receive it, the courier will usually attempt redelivery or leave collection instructions. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping costs may apply) or a refund.
Contact Us
Questions about your order or shipping? Email us at contact@dashnova.eu and we'll be happy to help.