What can be returned.
To qualify for a refund, your return needs to meet these simple conditions.
- Returned within 60 days of delivery
- Item is undamaged and in full working order
- In its original, complete packaging
- All included parts and accessories present
- Requested more than 60 days after delivery
- Physically damaged or showing signs of misuse
- Original packaging missing
- Parts, cables or accessories missing
Please note: for change-of-mind returns, a restocking fee of 30% of the item price applies, plus €10 for return shipping. Both are deducted from your refund. If your item is faulty or arrived damaged, we don't charge you anything.
How a return works.
Three simple steps from request to refund.
i.
Submit your request
Fill in the form below with your order number and reason. It takes about a minute — you don't have to wait for an email to get started.
ii.
We confirm & send instructions
We review your request and email you the return address and everything you need, usually within one business day.
iii.
Send it back & get your money
Once we receive your item, we inspect the device by hand — this takes up to 7 business days. We then refund you, less the restocking fee (30%) and return shipping (€10), to your original payment method. You'll get an email as soon as the refund is processed.
Returns questions.
How long do I have to return an item? +
You have 60 days from the date your order was delivered. We can't accept requests after 60 days, so submit the form before then.
What condition does the item need to be in? +
It must be undamaged, in full working order, and returned in its original packaging with all included parts and accessories. Items that are damaged, show signs of misuse, or are missing packaging or parts can't be refunded.
Are there any fees for returning? +
For a change-of-mind return, a restocking fee of 30% of the item price plus €10 return shipping is deducted from your refund. If your item is faulty or arrived damaged, we don't charge you anything and we cover the return ourselves.
When will I get my money back? +
Once we receive your returned item, we inspect the device by hand — this can take up to 7 business days. We then refund you to your original payment method, less any fees, and email you as soon as it's processed; depending on your bank, it may take a few more business days for the amount to show up.
My item arrived faulty or damaged — what now? +
That's handled separately and we'll sort it out quickly for you. Submit the form and choose "Arrived faulty or damaged" as the reason — a photo by email helps. We'll arrange a replacement or refund, without the usual conditions or fees.
Do I pay for return shipping myself? +
For a change-of-mind return, €10 return shipping is deducted from your refund. If the item is faulty or arrived damaged, we cover the return ourselves — we'll send you the details when we reply to your request.
Returns are handled by Lumivara LLC for items purchased through dashnova.eu. For a voluntary change-of-mind return, a restocking fee of 30% of the item price plus €10 return shipping applies; these are deducted from the refund. Once we receive the item, we inspect the device by hand (up to 7 business days) before the refund is processed. This 60-day returns policy, including the fees noted above, is in addition to your statutory rights under European, Dutch and Belgian consumer law, including the statutory right of withdrawal, which continue to apply regardless of this policy and without such fees. To qualify for a refund, items must be returned undamaged, complete and in their original packaging within 60 days of delivery.
