What can be returned.
To qualify for a refund, your return needs to meet these simple conditions.
- Returned within 30 days of delivery
- Item is undamaged and in working order
- In its original, complete packaging
- All included parts and accessories present
- Requested more than 30 days after delivery
- Physically damaged or showing signs of misuse
- Missing the original packaging
- Missing parts, cables or accessories
Please note: for a change-of-mind return, a restocking fee of 30% of the item price applies, plus €10 return shipping. Both amounts are deducted from your refund. If your item arrived faulty or damaged, no fees apply.
How a return works.
Three simple steps from request to refund.
i.
Submit your request
Fill in the form below with your order number and reason. It takes a minute — no waiting on an email reply to get started.
ii.
We confirm & send instructions
We'll review your request and email you the return address and any details you need, usually within one business day.
iii.
Ship it back & get refunded
Once we receive your item, we check the device manually — this takes up to 7 business days. We then refund the amount, less the restocking fee (30%) and return shipping (€10), to your original payment method. You'll get an email as soon as the refund is processed.
Return questions.
How long do I have to return an item? +
You have 30 days from the date your order was delivered. Requests made after 30 days can't be accepted, so please submit the form before then.
What condition does the item need to be in? +
It must be undamaged, in full working order, and returned in its original packaging with all included parts and accessories. Items that are damaged, show misuse, or are missing packaging or parts can't be refunded.
Are there any fees for a return? +
For a change-of-mind return, a restocking fee of 30% of the item price plus €10 return shipping is deducted from your refund. If your item arrived faulty or damaged, no fees apply and we cover the return.
When will I get my refund? +
Once we receive your returned item, we check the device manually — this can take up to 7 business days. We then refund your original payment method, less any applicable fees, and email you as soon as it's processed; depending on your bank, it can then take a few more business days to appear.
My item arrived faulty or damaged — what then? +
That's covered separately and we'll make it right quickly. Submit the form and choose "Arrived faulty or damaged" as the reason — a photo by email helps. We'll arrange a replacement or refund without the usual condition requirements or fees.
Do I pay for return shipping? +
For a change-of-mind return, €10 return shipping is deducted from your refund. If the item arrived faulty or damaged, the return is on us — we'll send the details when we reply to your request.
Returns are handled by Lumivara LLC for items purchased through dashnova.eu. For a voluntary change-of-mind return, a restocking fee of 30% of the item price plus €10 return shipping applies and is deducted from the refund; once received, we check the device manually (up to 7 business days) before the refund is processed. This 30-day return option, including the fees stated above, is in addition to your statutory rights under EU and German consumer law, including the legal right of withdrawal, which apply regardless of this policy and without such fees. To be refunded, items must be returned undamaged, complete, and in their original packaging within 30 days of delivery.
