Terms of service.

General conditions

Welcome to DashNova. By accessing or using dashnova.eu (the “Site”), you agree to comply with and be bound by these Terms of Service.

These Terms apply to visitors, users, and customers of the Site. If you do not agree to these Terms, you should not use the Site or place an order.

• You must be at least the age of majority in your country of residence or have permission from a legal guardian.
• You may not use the Site or our products for any unlawful purpose.
• You agree to provide accurate, complete, and current information when placing an order.

We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, payment failure, product unavailability, or inaccurate order information.

Products, pricing and availability

All products are subject to availability. We reserve the right to limit product quantities, discontinue products, and update product descriptions or specifications.

Product images are provided for illustration. Minor differences in packaging, accessories, finishes, or screen appearance may occur without affecting the product’s core functionality.

Prices may change without notice. Changes do not affect orders that have already been accepted and paid. Applicable VAT and delivery charges are displayed before you complete checkout.

If a product or price is displayed incorrectly, we may correct the error and contact you before accepting the order. If payment has already been taken for an order we cannot fulfil, the affected amount will be refunded.

European Union sales only

DashNova currently sells and delivers products only to countries that are members of the European Union.

To place an order, you must provide a valid delivery address in an EU country available through our checkout. We do not currently accept orders for delivery outside the European Union.

The list of supported EU destinations may change. Current destinations, delivery estimates, and costs are available in our Shipping Policy.

Orders and order accuracy

You agree to provide current, complete, and accurate purchase information, including your name, email address, billing information, and delivery address.

We are not responsible for delays, failed deliveries, or additional costs caused by information that you entered incorrectly or incompletely.

An order confirmation acknowledges that we received your order. A binding purchase contract is formed when your payment is accepted and we confirm or dispatch the order.

We may contact you if additional information is required to verify or fulfil an order.

Card payments only

DashNova accepts payment only by a credit or debit card accepted through our secure online checkout.

By submitting card details, you confirm that you are authorised to use the selected card and authorise the applicable charge for the order total.

If payment is declined, reversed, or cannot be verified, the order will not be processed until valid payment has been received.

Payment information is processed by the payment providers available through Shopify checkout. DashNova does not receive or store your complete card number.

Shipping and delivery

Delivery times are estimates and may vary due to courier delays, public holidays, unusually high demand, weather, address problems, or other circumstances outside our reasonable control.

We are not responsible for delays caused solely by courier services or incorrect delivery information supplied by the customer. This does not remove any responsibility that cannot legally be excluded.

Each dispatched order includes tracking where available. You can review full delivery information in our Shipping Policy or use our order-tracking page.

Returns, refunds and cancellation

Customers purchasing in the European Union may have a statutory right to withdraw from a distance contract within 14 days, subject to applicable law.

DashNova may also offer an additional voluntary return period. Conditions and fees applying to that voluntary period do not restrict your mandatory statutory rights.

Return eligibility, procedures, costs, refund deductions, and processing times are explained in our Returns & Refunds Policy .

If a product is defective, damaged on arrival, or incorrect, contact us promptly at contact@dashnova.eu . Statutory remedies for non-conforming goods remain available as required by applicable law.

Warranty and product conformity

DashNova products include the warranty described in our Warranty Policy.

The commercial warranty is provided in addition to any mandatory legal guarantee or conformity rights available to consumers under applicable EU and national law.

Prohibited uses

You may not use the Site:

• For any unlawful or fraudulent purpose.
• To violate any applicable law or regulation.
• To transmit viruses, malware, or harmful code.
• To attempt to gain unauthorised access to the Site, customer accounts, servers, or connected systems.
• To scrape, copy, or interfere with the Site through automated means without written permission.
• To infringe our intellectual-property rights or the rights of another person.

We may restrict access to the Site where reasonably necessary to prevent unlawful, fraudulent, abusive, or harmful activity.

Intellectual property

Unless otherwise stated, Site content—including text, graphics, branding, photographs, videos, interfaces, and design elements—is owned by or licensed to Lumivara LLC.

Content may not be reproduced, distributed, modified, republished, or commercially exploited without prior written permission, except where permitted by law.

Liability

To the maximum extent permitted by applicable law, DashNova and Lumivara LLC are not liable for indirect, incidental, or consequential loss resulting from use of the Site or products.

We are not responsible for loss caused by misuse, unauthorised modification, incompatible equipment, unlawful use, failure to follow instructions, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

These limitations do not restrict mandatory consumer remedies or product-conformity rights.

Privacy and personal data

Personal information is processed in accordance with our Privacy Policy and applicable data-protection law, including the General Data Protection Regulation where it applies.

Information submitted during checkout or through a support form is used to process orders, provide customer service, prevent fraud, comply with legal obligations, and operate the Site.

Changes to these Terms

We may update these Terms when our services, business practices, legal obligations, or Site functionality change.

Updated Terms become effective when published on the Site. Changes do not retroactively remove rights or obligations that already apply to an accepted order.

Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the minimum extent required. The remaining provisions will continue to apply.

Contact information

Questions, complaints, or concerns about these Terms can be sent to:

Email: contact@dashnova.eu

Website: dashnova.eu

You can also use our contact form.