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Refund policy

Return & Refund Policy – Dash Nova

Thank you for shopping with Dash Nova. We want you to be satisfied with your purchase.

Returns:
We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

Non-Returnable Items:

  • Used or damaged products (unless received defective)

  • Personal care items

  • Items marked as "Final Sale"

Refunds:
Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed within 5–10 business days

Cash on Delivery (COD) Orders:
Refunds for COD orders will be issued via:

  • Bank transfer, or

  • Mobile wallet (e.g., EasyPaisa / JazzCash)

Return Shipping:

  • Customers are responsible for return shipping costs

  • If the product is defective or incorrect, we will cover the shipping cost

Exchanges:
We only replace items if they are defective or damaged.

Order Cancellation:
Orders can only be cancelled within 12 hours of placing the order.

Contact Us:
For returns or questions, contact us at:
angelovazorica.10@gmail.com